Omnichannel customer service platform for finance and insurance

A platform that integrates all communication channels and internal systems of an insurance company in one window.

The solution is based on a low-code platform

Features of ELMA365:
  • A Chat-bot with AI
  • Support for KPI Functionality
  • CRM
  • Document flow
  • Microservice architecture
  • Availability of APIs
  • Integration with LDAP
  • Over 3000 deployments

The advantages of the platform:

Single Window of Access to All Systems
We will save you from the operating system zoo: now you do not have to transfer data from one system to another - everything will happen in one window.
Integration with existing systems
We can seamlessly integrate any existing system into our platform.
Orchestration of all communication channels (instant messengers, mail, telephone, chats, etc.)
Now all correspondence with clients and the company's units will be accumulated in one place, and you will never lose your history of interaction.
Built-in Modules: CRM, Document Flow, AI DSS (Decision Support System)
If you do not already have defined systems, we have ready-made modules that you can use to efficiently operate your insurance company.
Real-time Analytics and Reporting
You no longer need to upload data from various systems and analyze it for hours - now you can view all the analytics in real time.

Functionality:

  • A Single Database of Appeals, including History of Appeals
  • A Unified Directory of Clients and Client Agreements
  • A Unified Categorized Case Resolution Routing Directory
  • General Calendars and Colleagues’ Calendars
  • An Internal Company Messenger
  • Automatic generation of official responses on official forms
  • An Enhanced Mechanism of Coordinating Responses to Queries

Companies that trust our team

Our Services

Systems analysis and design

Requirements gathering and analysis, architecture design

Software testing, verification and validation

All types of software testing (automated or manual), formal verification and validation

Software development

HW/SW development for aviation and medicine

UI/UX development

CJM-based visualization for unrivaled user experience

Maintenance and support

Software long-term support, software maintenance

Safety assessment for aviation

Functional assessment of safety-critical systems backed with over 10 years of experience

Aviation certification support services

Customer support and interaction with certification authorities from various countries

Clients service solutions for insurance

Solutions implementation for automating omni-channel interaction of the insurance company with its clients across all types of customer inquiries

Low-code platform implementation

Business processes automation for sales, procurement, document management, servicing, and project activities using modern microservices BPM platforms (Creatio/Elma)

CRM for Banks

Automation of the full cycle of sales and servicing of banking products for legal entities and individuals

Our Experience
01

Digital healthcare and aviation solutions

02

Data processing, Machine Learning and Computer Vision

03

HW/SW/FPGA for eVTOL, UAV

04

Digital Twins creation

05

3D visualization (VR)

06

Images processing

Technology Stack

Platforms

.NET Framework

.NET Core

WPF

Avalonia

Unity3D

Azure

TensorFlow

SonarQube

Sharepoint

Vue.js

React.js

Angular

ML.NET

Languages

C#

SQL

HLSL

GLSL

C/С++

ShaderLab

Python

VBA

Technologies

Entity Framework

OpenGL

OpenCV

DirectX

WCF

PowerShell

gRPC

MEF

Cuda

Hardware

I2C

1-Wire

UART

SPI

CAN

Modbus

Raspberry PI

Arduino

ARM

PPC

PIC

MIPS

RS-232/RS-485

Standards

IEC 62304

DO-297/ED-124

DO-254/ED-80

ARP4761/ED-135

ARP4754А/ED–79А

DO-178C/ED-12C

ISO 9000

Create competitive products and improve your business efficiency WITH US!

We can help you if:

R&D engineering team augmentation

Save time with us. Our team is already assembled, highly skilled and experienced in global best practices. We are dedicated to delivering the best possible results, customized to your unique requirements.

You need to outsource specific IT expertise that is not available in-house.

Build long-term relations with us. We know our work is exceptional and 95% of our customers return to us with new projects.

You have no possibility to engage in development or integration

Engage with our team of professionals. We provide tailor-made solutions with a full project management cycle from IT discovery to product release and regular updates.

You look for a provider of software development services

Entrust your work to us. We have over 20 years of authentic experience in software development / integration technologies, tools and global standards.

Our Select Projects

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

3D Instrument Simulation

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Workflow Tool

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Independent Controlling System

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Worktable Editor

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Modular Application Platform

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

X-ray imaging

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Defibrillator

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Printer Driver Package

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

AFX CFCC

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Software development for
Data concentrator unit (DO-178C, DAL C)

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

AFX ESC

Our experience

CMT Medical Technologies

CMT Medical Technologies, a Thales ELECTRON DEVICES SAS company, is a leading provider of advanced digital X-ray imaging systems for medical diagnosis.Having been at the forefront of innovation for more than 30 years, CMT now has an installed base of over 7,500 systems worldwide.Founded in 1981, CMT is headquartered in the hi-tech industrial park in Yoqneam, Israel.

Projects

X-ray imaging
Development and verification of image processing module for X-Ray installation.

Metrax

Since 1973, company has been com­bi­ning out­stan­ding ex­per­ti­se with in­tel­li­gent me­di­cal tech­no­lo­gies and the la­test cli­ni­cal studies to sup­port the de­ve­lop­ment, pro­duc­tion and dis­tri­bu­ti­on of their tried and tested pro­fes­sio­nal and au­to­ma­tic de­fi­bril­la­tors from the PRI­ME­DIC brand.

Projects

Defibrillator
Verification, including automated testing, and preparation of certification documents for defibrillation system.

Cardioline

cardioline.it

Since the early '60s, generations of physicians in Italy and abroad have chosen the electrocardiograph "Cardiolina" as a partner in their practice, whether private or hospital-based.

More than 400,000 units, sold in 60 countries worldwide have made the Cardioline brand so well-known it is considered a synonym for an electrocardiograph which is portable, robust and reliable.

Today Cardioline is building a new era of international success based on the typical values of being "made in Italy": technology, design, quality.

Projects

COM \ DCOM, GDI, C#, C, Windowsprinting ecosystem, UniDrv
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